Write to [SUPPORT EMAIL]. Include your enrolment email if you have one — it saves a round trip.
Contact
Talk to a person, not a queue.
Questions about a course, a plan or payment — here is every way to reach us, and what to expect back.
Contact
How to reach us
Email
Live chat
Chat opens from inside the student portal, so we can see the plan you're asking about.
Phone
Call [SUPPORT PHONE] during opening hours.
When we are open
Support is available [SUPPORT HOURS], in [SUPPORT LANGUAGES].
What to expect
We answer in the order messages arrive. Anything that touches payment — a refund, a receipt, a billing question — is escalated the same day it reaches us.
Making a complaint
If something has gone wrong, say so in writing and we will handle it under our published complaints procedure rather than as a support ticket.
Read the complaints procedureRegistered office
[REGISTERED ENTITY NAME], [REGISTERED ADDRESS].
Help
Before you write
Most questions are already answered on the site: what each plan includes, how enrolment and refunds work, and what the practice platform does.
Ready when you are.
Try a free lesson, or enrol in a course plan and start practising today.