This document is a draft and has not yet been reviewed by legal counsel. It may change before launch.
About this policy
This policy explains when you can ask for a refund on a course plan, and what happens once course content has been accessed.
Refund window
You can request a full refund within [REFUND WINDOW] of enrolling, provided you have not completed a substantial part of the course. Requests are reviewed individually.
Live sessions and mentorship
A live class or 1:1 session that has already taken place cannot be refunded on its own; it counts toward the substantial-use assessment above.
How to request a refund
To request a refund:
- Contact support with your enrolment email and the plan you purchased.
- We will confirm receipt within one business day and let you know the outcome.
How a refund is paid
An approved refund returns to the payment method you used to enrol. Processing time depends on your card issuer or payment provider.